oxplay Terms & Conditions

1. Acceptance of Terms

By accessing, registering, or using the oxplay website (hereinafter referred to as "the Platform," "oxplay," "we," "us," or "our"), you ("the User," "Player," or "you") acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions (the "Terms"), as well as our Privacy Policy and any other policies referenced herein. If you do not agree with any part of these Terms, you must discontinue use of the Platform immediately and refrain from creating an account.

These Terms constitute a legally binding agreement between you and oxplay. Your continued use of the Platform following any modification to these Terms will constitute your acceptance of such changes. We reserve the right to update, amend, or replace these Terms at any time, and it is your responsibility to review them periodically.

2. Eligibility and Age Restrictions

The services provided by oxplay are intended solely for individuals who meet the following eligibility criteria:

• You must be at least 21 years of age or the legal age of majority in your jurisdiction, whichever is greater, to register an account or participate in real-money gaming activities on the Platform.
• You must be a resident of or physically located in a jurisdiction where online gambling is legal and regulated. It is your responsibility to ensure compliance with the laws of your country, state, or region.
• You must not be listed on any self-exclusion database, banned player registry, or other restriction list maintained by oxplay or any relevant regulatory authority.
• You must not be accessing the Platform from a jurisdiction where online gambling is prohibited by law.

oxplay reserves the right to request identification documents (such as a valid government-issued ID, passport, or driver's license) to verify your age, identity, and residential address at any time. Failure to provide such documentation within a reasonable timeframe may result in account suspension or closure and forfeiture of funds.

By registering on the Platform, you represent and warrant that all information provided during the registration process is accurate, complete, and up-to-date. You agree to notify oxplay immediately of any changes to your personal information.

3. Account Registration and Security

To access real-money gaming services on oxplay, you must create a personal account. During the registration process, you will be required to provide certain personal information, including but not limited to your full name, date of birth, email address, phone number, residential address, and preferred currency.

You agree to the following account security obligations:

• Single Account Rule: You may register only one account per person, household, IP address, or payment method. Creating multiple accounts (also known as "multi-accounting") is strictly prohibited and may result in immediate account closure and forfeiture of funds.
• Username and Password Security: You are solely responsible for maintaining the confidentiality of your login credentials. You must not share your username, password, or account access with any third party. Any activity conducted through your account will be deemed to have been authorized by you.
• Unauthorized Access: If you suspect that your account has been compromised or accessed without your permission, you must notify oxplay immediately by contacting our customer support team.
• Account Verification: oxplay reserves the right to request additional verification documentation at any time, including proof of identity, proof of address, and proof of payment method ownership. Withdrawals may be delayed or denied until verification is complete.

oxplay is not liable for any loss or damage arising from your failure to comply with these account security requirements.

4. Deposits, Withdrawals, and Payment Methods

4.1 Deposits

oxplay supports a variety of payment methods for Philippine players, including but not limited to GCash, Maya (formerly PayMaya), bank transfer, and other e-wallet services. The minimum deposit amount is ₱100, unless otherwise specified for a particular payment method or promotional offer.

All deposits are subject to the following terms:

• Deposits are processed instantly or within a few minutes, depending on the payment method used.
• You must deposit funds using a payment method registered in your own name. Third-party deposits (payments made by someone other than the account holder) are strictly prohibited and may result in account suspension and forfeiture of funds.
• oxplay does not charge fees for deposits, but your payment provider may impose transaction fees. You are responsible for any such fees.
• All deposits are non-refundable except in cases where oxplay determines, at its sole discretion, that a refund is warranted due to technical error or other exceptional circumstances.

4.2 Withdrawals

You may request a withdrawal of your account balance at any time, subject to the following conditions:

• Your account must be fully verified (KYC compliant) before any withdrawal request can be processed.
• The minimum withdrawal amount is ₱500, unless otherwise stated.
• Withdrawals must be made to a payment method registered in your own name. We reserve the right to decline withdrawals to third-party accounts.
• Withdrawal requests are typically processed within 24 hours, though processing times may vary depending on the payment method and verification status of your account.
• If you have claimed a bonus or participated in a promotion, your withdrawal may be subject to wagering requirements and other terms specified in the bonus policy.
• oxplay reserves the right to request additional verification documents before processing large or unusual withdrawal requests.

4.3 Anti-Money Laundering (AML) Policy

oxplay is committed to preventing money laundering and terrorist financing. All transactions are monitored for suspicious activity, and we reserve the right to report any such activity to the appropriate authorities. You agree to comply with all applicable anti-money laundering laws and regulations.

5. Bonuses and Promotions

oxplay offers a variety of bonuses and promotions to enhance your gaming experience, including welcome bonuses, reload bonuses, free spins, cashback offers, and loyalty rewards. All bonuses are subject to specific terms and conditions, which will be clearly stated in the promotional materials.

General bonus terms include:

• Eligibility: Bonuses may be restricted to new players, existing players, or specific player segments. You must meet the eligibility criteria to claim a bonus.
• Wagering Requirements: Most bonuses are subject to wagering requirements, which means you must wager the bonus amount (and sometimes the deposit amount) a certain number of times before you can withdraw any winnings derived from the bonus. Wagering requirements vary by promotion and will be clearly stated.
• Game Contributions: Not all games contribute equally toward meeting wagering requirements. Slots typically contribute 100%, while table games and live casino games may contribute less or not at all. Check the specific promotion terms for details.
• Expiration: Bonuses and any associated free spins or rewards typically expire after a certain period (e.g., 7 days, 30 days). You must use the bonus and meet the wagering requirements within this timeframe, or the bonus will be forfeited.
• Maximum Bet Limits: When playing with bonus funds, you may be subject to maximum bet limits (e.g., ₱100 per spin or ₱500 per hand). Exceeding these limits may void the bonus and any associated winnings.
• Abuse Prevention: oxplay reserves the right to withhold, cancel, or confiscate bonuses if we determine that a player is abusing or exploiting the bonus system, including but not limited to creating multiple accounts, colluding with other players, or engaging in fraudulent activity.

By claiming a bonus, you acknowledge and agree to comply with all applicable bonus terms and conditions.

6. Game Rules and Fair Play

All games offered on the oxplay platform are provided by licensed and regulated third-party game providers, including but not limited to Pragmatic Play, Evolution Gaming, Microgaming, NetEnt, and Ezugi. Each game is governed by its own specific rules, which are available within the game interface or upon request from customer support.

oxplay is committed to ensuring fair play and operates under the following principles:

• Random Number Generators (RNG): All slot games, video poker games, and virtual table games use certified RNG technology to ensure random and unbiased outcomes. RNG systems are regularly audited by independent testing agencies.
• Return to Player (RTP): Each game has a specified RTP percentage, which represents the theoretical return to players over the long term. RTP percentages are published by the game providers and are available upon request.
• Live Dealer Games: Live casino games are streamed in real-time from professional studios and are subject to the same standards of fairness and transparency as physical casino games.
• Malfunctions: In the event of a game malfunction or technical error, all affected bets will be voided, and funds will be returned to your account. oxplay is not liable for any loss or damage resulting from game malfunctions or software errors.

7. Prohibited Activities

The following activities are strictly prohibited on the oxplay platform:

• Creating multiple accounts or allowing others to use your account.
• Using fraudulent, stolen, or unauthorized payment methods.
• Engaging in collusion, chip dumping, or any form of cheating or unfair play.
• Using automated software, bots, or scripts to place bets or manipulate gameplay.
• Exploiting software bugs, glitches, or vulnerabilities for personal gain.
• Engaging in money laundering or other illegal financial activities.
• Providing false or misleading information during registration or verification.
• Harassing, threatening, or abusing other players or oxplay staff.
• Attempting to reverse engineer, decompile, or hack the oxplay platform or any of its systems.

Violation of any of these prohibitions may result in immediate account suspension or termination, forfeiture of funds, and reporting to law enforcement or regulatory authorities.

8. Responsible Gaming and Self-Exclusion

oxplay is committed to promoting responsible gaming and providing tools to help players manage their gambling behavior. We encourage all players to gamble responsibly and within their means.

We offer the following responsible gaming tools:

• Deposit Limits: You can set daily, weekly, or monthly deposit limits to control how much you can deposit into your account.
• Loss Limits: You can set limits on the amount you are willing to lose over a specified period.
• Session Time Limits: You can set reminders or automatic logouts after a certain period of continuous play.
• Self-Exclusion: If you feel that your gambling is becoming problematic, you can request a temporary or permanent self-exclusion from the Platform. During the self-exclusion period, you will not be able to access your account or participate in any gaming activities.

For assistance with problem gambling, we recommend contacting the following organizations:

• PAGCOR Responsible Gaming Prog ram
• Gamblers Anonymous Philippines
• National Center for Mental Health (NCMH) Crisis Hotline

If you wish to self-exclude or need assistance with responsible gaming tools, please contact our customer support team.

9. Intellectual Property

All content on the oxplay platform, including but not limited to text, graphics, logos, images, videos, software, game interfaces, and trademarks, is the property of oxplay or its licensors and is protected by Philippine and international intellectual property laws.

You are granted a limited, non-exclusive, non-transferable license to access and use the Platform for personal, non-commercial purposes only. You may not:

• Reproduce, distribute, modify, or create derivative works from any content on the Platform without prior written consent from oxplay.
• Use any oxplay trademarks, logos, or branding without authorization.
• Frame, mirror, or republish any part of the Platform on another website or platform.
• Remove or alter any copyright, trademark, or other proprietary notices from the Platform.

Unauthorized use of oxplay's intellectual property may result in legal action and liability for damages.

10. Limitation of Liability

To the maximum extent permitted by law, oxplay, its officers, directors, employees, affiliates, and licensors shall not be liable for any indirect, incidental, consequential, special, or punitive damages arising out of or in connection with your use of the Platform, including but not limited to:

• Loss of profits, revenue, or business opportunities.
• Loss of data or corrupted files.
• Service interruptions, downtime, or technical errors.
• Unauthorized access to your account or data breaches.
• Reliance on any information or content provided on the Platform.

In no event shall oxplay's total liability to you exceed the amount of funds in your account at the time the claim arose.

You acknowledge that online gambling involves risk and that losses are possible. oxplay does not guarantee winnings and is not responsible for any financial losses you may incur while using the Platform.

11. Termination and Suspension

oxplay reserves the right to suspend or terminate your account at any time, with or without notice, for any reason, including but not limited to:

• Violation of these Terms or any other oxplay policy.
• Suspected fraudulent, abusive, or illegal activity.
• Failure to provide requested verification documents.
• Chargebacks or payment disputes.
• Prolonged account inactivity.

Upon termination, you will forfeit any bonuses, pending withdrawals, or funds obtained through prohibited activities. However, any legitimate balance in your account at the time of termination will be returned to you after deducting any outstanding fees or liabilities.

You may close your account at any time by contacting customer support. Upon account closure, you must withdraw any remaining balance and cease all use of the Platform.

12. Governing Law and Dispute Resolution

These Terms shall be governed by and construed in accordance with the laws of the Republic of the Philippines, without regard to its conflict of law provisions.

Any dispute, controversy, or claim arising out of or relating to these Terms or your use of the Platform shall be resolved as follows:

• Negotiation: The parties shall first attempt to resolve the dispute through good-faith negotiation.
• Mediation: If negotiation fails, the parties may agree to submit the dispute to mediation administered by a recognized mediation service in the Philippines.
• Arbitration: If mediation is unsuccessful, the dispute shall be resolved by binding arbitration in accordance with the rules of the Philippine Dispute Resolution Center, Inc. (PDRCI) or a similar arbitration body. The arbitration shall be conducted in English and held in Metro Manila, Philippines.
• Litigation: If arbitration is not feasible, any legal action or proceeding shall be brought exclusively in the courts of Metro Manila, Philippines, and you consent to the personal jurisdiction of such courts.

13. Amendments to Terms

oxplay reserves the right to amend, modify, or update these Terms at any time. We will notify you of significant changes by posting a notice on the Platform or by sending an email to your registered email address. Your continued use of the Platform after such notice constitutes acceptance of the revised Terms.

It is your responsibility to review these Terms periodically. If you do not agree to any changes, you must stop using the Platform and close your account.

14. Contact Information

If you have any questions, concerns, or complaints regarding these Terms or your use of the oxplay platform, please contact our customer support team:

• Email: [email protected]
• Live Chat: Available 24/7 on the Platform
• Viber & Messenger: Contact us through our official social media channels

We are committed to addressing your inquiries and resolving any issues promptly and professionally.